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#dfe3e8f2;border-radius:999px;justify-content:center;align-items:center;width:34px;height:34px;padding:0;transition:background .14s,border-color .14s,color .14s,transform .14s;display:inline-flex;position:absolute;bottom:16px;right:28px;box-shadow:0 8px 22px #1118271f}.conversation-scroll-latest-button:hover{color:#111827;background:#fff;border-color:#d2d8e2;transform:translateY(-1px)}.conversation-scroll-latest-button:focus-visible{outline-offset:2px;outline:2px solid #6d5df652}.operator-lab-message{background:#fff;border:1px solid #eceff3;border-radius:8px;width:fit-content;max-width:min(540px,64%);margin-bottom:10px;padding:8px 10px}.operator-lab-message.outbound{background:#f8f6ff;border-color:#e3dcff;margin-left:auto}.operator-lab-message.system{color:#255e78;background:#f6fbfd;border-color:#d8edf8;grid-template-columns:18px 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#e8ebef;border-radius:8px;grid-template-columns:16px minmax(0,1fr);align-items:center;gap:8px;padding:0 10px;display:grid}.ticket-search-control input{min-width:0;color:var(--text-primary);font:inherit;background:0 0;border:0;outline:0;font-size:12px}.ticket-filter-select{max-width:100%;height:28px;color:var(--text-secondary);background:#f6f7f9;border:0;border-radius:7px;grid-template-columns:minmax(0,auto) auto;align-items:center;gap:6px;padding:0 7px 0 9px;display:inline-grid;position:relative}.ticket-filter-select span{color:var(--text-muted);letter-spacing:0;font-size:11px;font-weight:800;display:none}.ticket-filter-select select{appearance:none;min-width:0;max-width:132px;height:26px;color:var(--text-primary);background:0 0;border:0;outline:0;padding:0;font-size:11px;font-weight:650}.ticket-filter-select.wide select{max-width:175px}.ticket-filter-select svg{color:var(--text-muted);pointer-events:none}.ticket-queue-result-note{color:var(--text-muted);font-size:11px;font-weight:580}.saas-panel{min-width:0;padding:16px}.dashboard-view .saas-panel{box-shadow:none;border:0;border-radius:0}.dashboard-view .saas-inbox-list,.dashboard-view .saas-ticket-detail{padding:0}.dashboard-view .saas-inbox-list{border-right:1px solid #e8ebef}.dashboard-view .saas-context-panel{border-left:1px solid #e8ebef}.saas-panel-header,.provider-row,.saas-ticket-row{justify-content:space-between;align-items:center;gap:14px;display:flex}.saas-panel-header{border-bottom:1px solid var(--border-light);background:#fff;min-height:56px;margin-bottom:0;padding:12px 16px}.saas-panel-header h2{letter-spacing:0;font-size:16px}.saas-empty-state{border:1px dashed var(--border-medium);color:var(--text-secondary);border-radius:8px;justify-items:start;gap:10px;padding:22px;display:grid}.saas-empty-state h3,.saas-empty-state p{margin:0}.saas-empty-state h3{color:var(--text-primary)}.saas-empty-state p{line-height:1.55}.saas-empty-state.compact{border-style:solid;padding:14px}.saas-ticket-list,.provider-list{gap:0;display:grid}.saas-ticket-row,.provider-row{border:1px solid var(--border-light);background:#fff;border-radius:8px;padding:12px}.saas-ticket-row.selectable{width:100%;color:inherit;text-align:left;background:#fff;border-top:0;border-bottom:1px solid #eef0f3;border-left:2px solid #0000;border-right:0;border-radius:0;gap:7px;padding:12px 14px;display:grid}.saas-ticket-row.selectable.active{background:#f8f7ff;border-left-color:#6d5df6}.operator-live-workspace .saas-ticket-row.selectable.active{background:#fff}.ticket-row-copy{min-width:0}.ticket-row-title-line{grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:10px;display:grid}.ticket-row-title-line strong,.ticket-row-subject,.saas-ticket-row-preview{min-width:0;display:block}.ticket-row-title-line strong{color:var(--text-primary);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:760;overflow:hidden}.ticket-row-title-line span{color:var(--text-muted);white-space:nowrap;font-size:11px;font-weight:620}.ticket-row-subject{color:var(--text-primary);text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:12px;font-weight:650;overflow:hidden}.saas-ticket-row-preview{color:var(--text-secondary);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:4px;font-size:12px;font-weight:520;line-height:1.4;display:-webkit-box;overflow:hidden}.saas-ticket-row.selectable .meta-row{color:var(--text-muted);align-items:center;gap:0;font-size:11px;font-weight:560}.saas-ticket-row.selectable .meta-row>span:not(.source-badge):not(.ticket-row-source):not(.ticket-row-status):not(.ticket-row-followup):not(.ticket-row-sla):not(.ticket-row-priority):not(.ticket-row-priority-token):not(.ticket-row-sla-token){align-items:center;gap:4px;display:inline-flex}.saas-ticket-row.selectable .meta-row>span:not(.source-badge):not(.ticket-row-source):not(.ticket-row-status):not(.ticket-row-followup):not(.ticket-row-sla):not(.ticket-row-priority):not(.ticket-row-priority-token):not(.ticket-row-sla-token):before{content:"";background:#cbd5e1;border-radius:999px;width:3px;height:3px;margin:0 8px}.ticket-priority-text.priority-high,.ticket-priority-text.priority-urgent{color:#b45309}.ticket-assignment-text.unassigned{color:#8a5a00}.saas-ticket-detail{background:#fff;grid-template-rows:auto auto minmax(0,1fr) auto auto;gap:0;display:grid}.saas-context-panel{background:#fafafa;overflow:auto}.saas-context-stack{gap:10px;display:grid}.context-empty-state{min-height:100%;color:var(--text-secondary);align-content:start;gap:8px;padding:22px 18px;display:grid}.context-empty-state h3,.context-empty-state p{margin:0}.context-empty-state h3{color:var(--text-primary)}.context-block{border-bottom:1px solid #eceff3;gap:10px;padding:0 0 14px;display:grid}.context-block-title{color:#6d5df6;align-items:center;gap:8px;display:flex}.context-block-title h3{color:var(--text-primary);margin:0;font-size:12px;font-weight:760}.context-muted,.context-guidance{color:var(--text-secondary);margin:0;font-size:12px;font-weight:520;line-height:1.5}.context-guidance{color:#92400e;background:#fffaf0;border:1px solid #f3ddb3;border-radius:8px;grid-template-columns:18px minmax(0,1fr);gap:8px;padding:10px;display:grid}.customer-context-card{gap:9px}.operator-design-system.operator-live-workspace .customer-context-card .context-block-title{margin-bottom:1px}.operator-design-system.operator-live-workspace .customer-context-card .definition-list{border-top:1px solid #eef2f6;border-bottom:1px solid #eef2f6;gap:0}.operator-design-system.operator-live-workspace .customer-context-card .definition-list div{border-bottom:1px solid #eef2f6;grid-template-columns:minmax(70px,.34fr) minmax(0,1fr);align-items:center;gap:12px;min-height:32px;padding:6px 0}.operator-design-system.operator-live-workspace .customer-context-card .definition-list div:last-child{border-bottom:0}.operator-design-system.operator-live-workspace .customer-context-card .definition-list dt{color:#98a2b3;font-size:12px;font-weight:620}.operator-design-system.operator-live-workspace .customer-context-card .definition-list dd{color:#111827;text-align:right;text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:680;overflow:hidden}.customer-context-actions{flex-wrap:wrap;align-items:center;gap:7px;padding-top:1px;display:flex}.customer-context-actions .customer-flag-panel,.customer-context-actions .customer-note-panel{border-top:0;padding-top:0}.customer-context-actions .customer-attention-trigger,.customer-context-actions .customer-note-trigger{min-height:30px;padding:0 9px;font-size:12px;font-weight:720}.customer-editable-value{justify-content:flex-end;align-items:center;gap:6px;display:inline-flex}.customer-editable-value>span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.customer-field-edit-button{color:#667085;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:999px;justify-content:center;align-items:center;width:30px;min-width:30px;height:30px;padding:0;transition:background .16s,border-color .16s,color .16s,box-shadow .16s;display:inline-flex}.customer-field-edit-button:hover:not(:disabled),.customer-field-edit-button:focus-visible,.customer-field-edit-button[data-state=open]{color:#344054;background:#f8fafc;border-color:#dbe3f0;box-shadow:0 0 0 3px #64748b1f}.customer-field-edit-button:disabled{cursor:not-allowed;opacity:.45}.customer-field-popover{width:min(300px,100vw - 32px);padding:10px}.customer-field-form{gap:9px;display:grid}.customer-field-form label{color:var(--text-secondary);gap:5px;font-size:11px;font-weight:650;display:grid}.customer-field-input{color:#111827;background:#fff;border-color:#dbe3f0;height:34px;font-size:15px;font-weight:700;line-height:1.2}.customer-field-input:focus-visible{border-color:#b9c4d3;box-shadow:0 0 0 3px #94a3b829}.customer-field-error{color:#b42318;margin:-2px 0 0;font-size:11px;font-weight:600;line-height:1.35}.customer-flag-notice{--customer-flag-border:#fed7aa;--customer-flag-bg:#fff7ed;--customer-flag-text:#9a3412;border:1px solid var(--customer-flag-border);background:var(--customer-flag-bg);color:var(--customer-flag-text);border-radius:8px;grid-template-columns:18px minmax(0,1fr);gap:8px;padding:9px 10px;font-size:12px;line-height:1.45;display:grid}.customer-flag-color-amber{--customer-flag-border:#f4c56f;--customer-flag-bg:#fff7ed;--customer-flag-text:#92400e;--customer-flag-dot:#d97706;--customer-flag-ring:#f59e0b29}.customer-flag-color-red{--customer-flag-border:#fecaca;--customer-flag-bg:#fef2f2;--customer-flag-text:#991b1b;--customer-flag-dot:#dc2626;--customer-flag-ring:#dc262624}.customer-flag-color-blue{--customer-flag-border:#bfdbfe;--customer-flag-bg:#eff6ff;--customer-flag-text:#1d4ed8;--customer-flag-dot:#2563eb;--customer-flag-ring:#2563eb24}.customer-flag-color-green{--customer-flag-border:#bbf7d0;--customer-flag-bg:#f0fdf4;--customer-flag-text:#15803d;--customer-flag-dot:#16a34a;--customer-flag-ring:#16a34a24}.customer-flag-color-purple{--customer-flag-border:#ddd6fe;--customer-flag-bg:#f5f3ff;--customer-flag-text:#6d28d9;--customer-flag-dot:#7c3aed;--customer-flag-ring:#7c3aed24}.customer-flag-color-slate{--customer-flag-border:#cbd5e1;--customer-flag-bg:#f8fafc;--customer-flag-text:#334155;--customer-flag-dot:#64748b;--customer-flag-ring:#64748b29}.customer-flag-notice strong,.customer-flag-notice p{margin:0}.customer-flag-notice p{color:inherit}.customer-flag-notice span{font-weight:700}.customer-flag-panel{border-top:1px solid #eef2f6;align-items:center;padding-top:8px;display:flex}.customer-tag-chip-group{align-items:center;gap:4px;max-width:100%;display:inline-flex}.customer-attention-trigger{border:1px solid var(--customer-flag-border);background:var(--customer-flag-bg);max-width:100%;min-height:30px;color:var(--customer-flag-text);cursor:pointer;border-radius:999px;justify-content:center;align-items:center;gap:6px;padding:0 9px;font-size:12px;font-weight:700;line-height:1;transition:background .16s,border-color .16s,color .16s,box-shadow .16s;display:inline-flex}.customer-attention-trigger:hover:not(:disabled),.customer-attention-trigger:focus-visible,.customer-attention-trigger[data-state=open]{border-color:var(--customer-flag-border);background:var(--customer-flag-bg);color:var(--customer-flag-text);box-shadow:0 0 0 3px var(--customer-flag-ring)}.customer-attention-trigger.is-active{border-color:var(--customer-flag-border);background:var(--customer-flag-bg);color:var(--customer-flag-text)}.customer-attention-trigger:disabled{cursor:not-allowed;opacity:.55}.customer-attention-trigger span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.customer-tag-remove-button{color:#667085;cursor:pointer;background:#fff;border:1px solid #d8e1ee;border-radius:999px;justify-content:center;align-items:center;width:30px;min-width:30px;height:30px;padding:0;transition:border-color .16s,background .16s,color .16s,box-shadow .16s,opacity .16s;display:inline-flex}.customer-tag-remove-button:hover:not(:disabled),.customer-tag-remove-button:focus-visible{border-color:var(--customer-flag-border);background:var(--customer-flag-bg);color:var(--customer-flag-text);box-shadow:0 0 0 3px var(--customer-flag-ring);outline:none}.customer-tag-remove-button:disabled{cursor:not-allowed;opacity:.48}.customer-tag-color-dot{background:var(--customer-flag-dot);width:7px;min-width:7px;height:7px;box-shadow:0 0 0 2px var(--customer-flag-ring);border-radius:999px}.customer-attention-popover{width:min(300px,100vw - 32px);padding:10px}.customer-attention-form{gap:9px;display:grid}.customer-attention-popover-title{color:#344054;align-items:center;gap:7px;display:inline-flex}.customer-attention-popover-title strong{font-size:13px;line-height:1.2}.customer-attention-form label{color:var(--text-secondary);gap:5px;font-size:11px;font-weight:650;display:grid}.customer-tag-label-input{color:#111827;background:#fff;border-color:#dbe3f0;height:34px;font-size:15px;font-weight:700;line-height:1.2;box-shadow:inset 0 1px #0f172a05}.customer-tag-label-input:focus-visible{border-color:#b9c4d3;box-shadow:0 0 0 3px #94a3b829,inset 0 1px #0f172a05}.customer-tag-color-field{border:0;gap:6px;margin:0;padding:0;display:grid}.customer-tag-color-field legend{width:100%;color:var(--text-secondary);justify-content:space-between;align-items:center;padding:0;font-size:11px;font-weight:650;display:flex}.customer-tag-color-field legend strong{color:#344054;font-size:11px;font-weight:700}.customer-tag-color-options{background:#f8fafc;border:1px solid #e5eaf1;border-radius:999px;align-items:center;gap:2px;width:fit-content;padding:3px;display:inline-flex;box-shadow:inset 0 1px #ffffffb8}.customer-tag-color-option{color:#fff;cursor:pointer;background:0 0;border:0;border-radius:999px;justify-content:center;align-items:center;width:24px;height:24px;padding:0;transition:background .14s,box-shadow .14s,transform .14s;display:inline-flex;position:relative}.customer-tag-color-option:hover:not(:disabled),.customer-tag-color-option:focus-visible{background:#fff;outline:none;box-shadow:0 0 0 1px #d7dee8,0 0 0 3px #94a3b829,0 1px 2px #0f172a14}.customer-tag-color-option[aria-checked=true]{box-shadow:0 0 0 1px var(--customer-flag-border), 0 1px 3px #0f172a1f;background:#fff}.customer-tag-color-option>span{background:var(--customer-flag-dot);border-radius:999px;width:14px;height:14px;box-shadow:0 0 0 1px #ffffffd1,0 1px 2px #0f172a29}.customer-tag-color-option svg{filter:drop-shadow(0 1px 1px #0f172a47);stroke-width:3px;width:11px;height:11px;position:absolute}.customer-tag-color-option.customer-flag-color-amber svg{color:#7c2d12;filter:none}.customer-tag-color-option:disabled{cursor:not-allowed;opacity:.55}.customer-attention-actions{border-top:1px solid #eef2f6;justify-content:flex-end;align-items:center;gap:8px;padding-top:9px;display:flex}.customer-tag-preview{border:1px solid var(--customer-flag-border);background:var(--customer-flag-bg);min-width:0;max-width:150px;color:var(--customer-flag-text);border-radius:999px;align-items:center;gap:6px;padding:0 9px;font-size:12px;font-weight:700;line-height:24px;display:inline-flex}.customer-tag-preview .customer-tag-color-dot{width:6px;min-width:6px;height:6px;box-shadow:none}.customer-tag-preview-label{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.customer-note-panel{gap:7px;padding-top:0;display:grid}.customer-note-trigger{color:#344054;cursor:pointer;background:#fff;border:1px solid #dbe3f0;border-radius:999px;justify-content:center;justify-self:start;align-items:center;gap:6px;max-width:100%;min-height:30px;padding:0 9px;font-size:12px;font-weight:700;line-height:1;transition:background .16s,border-color .16s,color .16s,box-shadow .16s;display:inline-flex}.customer-note-trigger:hover:not(:disabled),.customer-note-trigger:focus-visible,.customer-note-trigger[data-state=open]{color:#334155;background:#f8fafc;border-color:#cbd5e1;box-shadow:0 0 0 3px #64748b1f}.customer-note-trigger:disabled{cursor:not-allowed;opacity:.55}.customer-note-trigger span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.customer-note-trigger.has-note{text-align:left;border-radius:8px;justify-content:flex-start;max-width:176px;min-height:39px;padding:0 9px}.customer-note-trigger.has-note>svg:last-child{color:#667085;margin-left:auto}.customer-note-trigger-copy{gap:2px;min-width:0;display:grid}.customer-note-trigger-copy strong,.customer-note-trigger-copy span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.customer-note-trigger-copy strong{color:#344054;font-size:11px;font-weight:760;line-height:1.1}.customer-note-trigger-copy span{color:#667085;font-size:11px;font-weight:560;line-height:1.15}.customer-note-popover{width:min(320px,100vw - 32px);padding:10px}.customer-note-form{gap:9px;display:grid}.customer-note-form label{color:var(--text-secondary);gap:5px;font-size:11px;font-weight:650;display:grid}.customer-note-form textarea{resize:vertical;min-height:92px}@media (width<=640px){.customer-field-popover,.customer-attention-popover,.customer-note-popover{width:min(286px,100vw - 28px);max-width:calc(100vw - 28px)}.customer-attention-actions{justify-content:flex-start}}.send-attempt-list{gap:8px;display:grid}.send-attempt-row{border-left:2px solid var(--border-color);gap:3px;padding-left:9px;display:grid}.send-attempt-row.sent{border-left-color:#16a34a}.send-attempt-row.queued{border-left-color:#2563eb}.send-attempt-row.running{border-left-color:#0d9488}.send-attempt-row.failed{border-left-color:#dc2626}.send-attempt-row.replayed{border-left-color:#64748b}.send-attempt-row strong{color:var(--text-primary);font-size:12px;display:block}.send-attempt-row span,.send-attempt-row p{color:var(--text-secondary);margin:0;font-size:12px;line-height:1.45}.order-context-stack{gap:9px;display:grid}.order-primary-summary{grid-template-columns:minmax(0,1fr) auto;align-items:baseline;gap:10px;padding-bottom:2px;display:grid}.order-primary-summary strong{min-width:0;color:var(--text-primary);text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:720;overflow:hidden}.order-primary-summary span{color:var(--text-secondary);text-align:right;font-size:11px;font-weight:650}.context-detail-disclosure{gap:8px;display:grid}.context-detail-disclosure>summary{color:#5f56c7;cursor:pointer;border-radius:5px;width:fit-content;font-size:11.5px;font-weight:650;line-height:1.35}.context-detail-disclosure>summary:hover{color:#4338ca}.context-detail-disclosure>summary:focus-visible{outline-offset:3px;outline:2px solid #a78bfa}.context-detail-disclosure-body{border-left:2px solid #ece9ff;gap:9px;margin-top:8px;padding-left:10px;display:grid}.ticket-ai-context-note{color:var(--text-secondary);align-items:flex-start;gap:6px;margin:0;font-size:11px;line-height:1.4;display:flex}.ticket-ai-context-note.warning{color:#92400e}.ticket-ai-feedback-block{gap:6px;display:grid}.ticket-ai-feedback-block>span{color:var(--text-secondary);font-size:11px;font-weight:650}.order-detail-section{border-top:1px solid var(--border-light);gap:7px;padding-top:9px;display:grid}.order-detail-section h4{color:var(--text-primary);margin:0;font-size:12px;font-weight:850}.context-inline-note{border:1px solid var(--border-light);color:var(--text-secondary);background:#f8fafc;border-radius:8px;gap:2px;padding:8px 10px;font-size:12px;display:grid}.context-inline-note span:first-child{color:var(--text-primary);font-weight:800}.order-timeline{gap:8px;display:grid}.order-timeline-row{grid-template-columns:12px 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